Do we pass personal information to anyone else?

Yes, sometimes, but only if we need to for the purposes of managing the Fund. For example, we use an external mailing house to help us to send out our newsletters. We also pass delivery information (individual name and address) to companies if we buy products that need to be delivered direct to the beneficiary. On rare occasions we may share your personal information with other charities that we believe may be able to help you. We only do this if we have your consent to do so.

We will not disclose personal information about your health to anyone else unless we have your express consent.

There are other legal reasons where we may need to pass personal information to a public body. For example, we may be asked to pass information to law enforcement agencies, to investigate any crime.

We share a small number of case files with our Trustees each year. We do this to allow our Trustees to fulfil their roles and check on the workings and status of the Fund. If your case file is included, your name, address, email address and telephone number will be removed.

Contact us

By post:
Room 4210
Bristol Central Telephone Exchange
Marsh Street
Bristol, BS1 4AY

By telephone:
0800 756 5555

By email:
benevolent@bt.com

If you'd like to support our work you can make a donation.