Contact us 0800 756 5555 benevolent@bt.com
By post:
Room 4210
Bristol CTE
Marsh Street
Bristol BS1 4AY
Telephone : 0800 756 5555
e-mail : benevolent@bt.com
The BT Benevolent Fund takes all concerns and complaints seriously as they provide us with opportunities to improve and maintain the high standards we aim to achieve.
We recognise that we sometimes get things wrong. Your feedback will help us resolve mistakes and learn how we can do things better to improve quality and customer satisfaction.
In the first instance please consider ringing us on 0800 756 5555 with your complaint.
Alternatively, you can email us at benevolent@bt.com.
You can also write to the General Manager at:
BT Benevolent Fund
Room 4210
Bristol Central TE
Marsh Street
Bristol
BS1 4AY
We aim to resolve issues immediately wherever possible, particularly if you call us to raise a concern or complaint. If we are unable to do this, we will acknowledge and record your concern, tell you who is dealing with it and when you can expect a full reply. We will also send you a copy of our Complaints Procedure.