Help & advice

If you are experiencing financial hardship and want to speak to someone to see whether the Fund can help please follow the instructions below.

Current BT employees should, in the first instance contact the Employee Assistance Programme on:- 0800 917 6767

Contact with the EAP is completely confidential and individuals can call direct on 0800 917 6767 or +44 1865 397076 for outside the UK (for UK and Asia Pacific based BT employees only). To find out more go to the Employee Assistance Programme pages on the BT intranet.

Depending on individual circumstances, the EAP may refer a case on to the Fund for additional assistance. The Fund is just one of the ways in which BT may be able to offer support to employees facing personal difficulties.

BT employees based outside the UK and Asia Pacific should in the first instance email the Fund at benevolent@bt.com to enquire about eligibility for help.

Please note that we are unable to help contractors or staff employed through agencies.

If you have worked for BT, or GPO Telephones in the past, we could well be able to help, even though you may not have acquired any pension rights due to the timing and duration of your employment.

Please contact us using the details below.

If you are in receipt of a BT pension, whether or not based on your own service, the Fund is ready to assist. It is always helpful to our team if you have your BT Pension Number handy. (This appears on all payslips and correspondence from the Administration Centre in Chesterfield.)

Our case managers are here you to help you and have your best interests at heart. As part of the grant application process they write a report outlining your situation which is presented to a trustee, who will then make a decision on your grant application.

We understand that the questions we ask and the information we request might be sensitive, but this is so we can get an understanding of your situation which will help with the decision-making process.

During this time, please treat our case managers with courtesy and respect. Abuse of our case managers in any form will not be tolerated and may lead to us refusing your grant application or rescinding your grant award.